Lettings Branch CoordinatorMoortown LS17
The Role
A client-facing role in our busy Moortown lettings office, you will be responsible for supporting the Branch Manager in the day-to-day running of the branch, whilst also being responsible for promoting Manning Stainton Lettings to generate an increase in revenue in relation to targets determined by the Line Manager whilst at all times maintaining an exceptional customer service experience.
Industry experience is essential for this role. We are looking for candidates who can evidence previous Lettings / Estate agency experience in a customer-focused environment. The successful applicant will need to have exceptional communication and administration skills, along with a passion for helping people move.
General Duties:
- Supporting the Branch Manager through administration, staff management and motivation
- To respond promptly to customer requests to book Market Appraisal and/or viewing appointments and to deal with their enquiries or requests in order to assist with their move
- To build direct customer relationships in order to promote and book appointments for our services
- Maximise cross-selling opportunities at all times by identifying and recommending related services to customers which will generate revenue & enhance the customer experience
- To be responsible for accurately recording all information collated from telephone contact on the databases
- Seek to maintain professional and friendly relationships with all Manning Stainton branches and departments
- To ensure all calls are answered promptly and efficiently
- Any other duties as required
You will need:
- A passion for property & people
- Previous experience working in estate agency or a customer service-driven sales environment
- A warm friendly personality and a willingness to learn new skills
- An enthusiastic & high energy approach to work
- Attention to detail and high level of accuracy
- Good IT literacy
What’s in it for you:
- Be part of an award-winning team
- Uncapped Commission
- Full Training and Development
- Progression/Promotion Opportunities
- Numerous employee benefits include BUPA Healthcare, Pension Scheme, and Eyecare vouchers.
- Annual Company Awards dinner