Customer Liaison Officer Lawnswood, LS16


Customer Liaison OfficerLawnswood, LS16

Manning Stainton has successfully been helping people move for over 20 years. Operating from 19 prominent sales and lettings branches, Fine & Country, together with 5 specialist departments ready to ensure that a move goes as smoothly as possible.

As an independent family-run business, our offices work together to achieve the best possible result for the sale of any property sold through us. We are a market leader across our region and over the years we have been the proud recipients of many industry awards recognising the outstanding performance and dedication of our team.

Our mission is to help people move by providing a service from a team of passionate, dedicated professionals who aim to consistently exceed our customers’ expectations.

Job Description

Customer Liaison Officers are skilled communicators who promote our Brand and our services by maintaining long-term relationships with our key customers to generate further business opportunities. You will constantly identify opportunities to grow the customer base through our CRM system and processes and you should also be strategic and analytical to ensure maximum client satisfaction. You will be responsible for engaging with customers to build and maintain profitable relationships with our key customers. You will need to identify our customer's individual needs and match their requirements with our latest products and/or services to increase sales opportunities and expand the customer base by upselling or cross-selling.

To succeed as a Customer Liaison Officer, you will possess excellent communication skills and maintain the core values of the organisation. You are expected to deliver your responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to further development. Customer liaison Officers are also expected to show initiative, manage priorities and own time along with problem-solving skills.

You will need:

  • Excellent interpersonal and communication skills.
  • Proficient in all Microsoft applications and CRM management systems
  • Superior product knowledge.
  • A team player
  • Maintain a positive attitude focussed on customer satisfaction.
  • Advanced Administration and/or soft sales selling experience

What’s in it for you:

  • Be part of an award-winning team
  • Uncapped Commission
  • Full Training and Development
  • Progression Opportunities
  • Numerous employee benefits including BUPA Healthcare, Pension Scheme and Eyecare vouchers.
  • Annual Company Awards dinner

If you believe this role is for you, we’d love to hear from you. Please email us your CV and cover letter to let us know why you’re the right person for the role.

Due to the anticipated high volume of applications for this post, we cannot, unfortunately, respond to them all. If you do not hear from us, therefore, please assume that your application had been unsuccessful on this occasion but be assured that we will keep your application on file should any similar roles be available in the future.

Job Type: Full-time

Pay: Up to £24,000.00 per year

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