Manning stainton Manning stainton

IT Support Technician Horsforth

The first point of call for all IT issues ranging from 1st line to 2nd line.

· To diagnose and resolve software and hardware incidents which occur in operating systems and across a range of software applications

· To assist all our users with any logged IT related incident when called upon

· To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support team members or external suppliers where necessary

· To accurately record, update and document requests using the IT Helpdesk system

· To install and configure new IT equipment

· To resolve issues, troubleshoot, test and train users on our CRM system

· Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.

· To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient

What we are looking for

We are looking for a hardworking IT Support Technician to join our friendly team. As an IT Support Technician you will:

  • Be passionate about IT
  • Windows 10 proficiency
  • Office 365 / Exchange / SharePoint / Intune
  • Windows Server - all versions
  • Active Director & Group Policy
  • Networking knowledge including switches & wireless
  • TCP/IP, DHCP, DNS, VLAN/Routing
  • Knowledge of VoIP
  • Broad knowledge & experience of ‘day to day’ IT Support issues and the aptitude to use past experiences to support the helpdesk with any range of issues
  • Be a team player working as part of a team of professionals on a range of IT projects
  • Be well organised with the ability to multi-task and prioritise
  • Be an excellent communicator demonstrating effective verbal and written communications skills
  • Have excellent attention to detail
  • Have a driving license and your own vehicle

Apply Now